Privacy Policy
As part of our efforts to make our service great and specialized for each of our customers, you will be asked to provide your personal information anytime you purchase a product, have your product repaired, contact us, and participate in surveys and raffle promotions, or attend our training.
Don’t worry! You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases, we will not be able to provide you with our products, repair your product, respond to your queries, participate in our promotions, or train you.
We hope you understand.
- Collection of Personal Information
We want to get to know you more.
When you are in contact with Melchian Graphics Supply Co. or any of its affiliates, we may collect a variety of information, including your name, phone number, e-mail address, mailing address, delivery address, contact preferences, birthday, age, gender, and other personally-identifying information. We usually do not collect your credit card details as these are collected, processed, and stored by the payment provider you chose from the options we gave you pursuant to its terms, policies, and processes. However, in case you are entitled to a refund, we may collect your bank account details.
If you choose to provide us with your personal information, you must provide us with your correct, complete, and up-to-date information. We reserve the right to may ask for a government-issued ID for authorization and validation purposes.
- Use of Personal Information
We may use the personal information we collected from you for any of the following purposes:
- For creation, development, operation, delivery, and improvement of services, content and advertising, loss prevention, and anti-fraud purposes
- For the processing of orders and delivery of products or services
- For verification of identity, age, and authorization of claimants
- For internal purposes, i.e., auditing, data analysis, and research to improve services and customer communications
- For product announcements, contests, promotions, and upcoming events
- Disclosure of Personal Information
We may disclose your personal information available to our employees, temporary workers, agents, consultants, service providers, affiliates, partners, and other third-party agencies as part of business operations and the provision of our products and services.
We may also share your personal information with law enforcement and government agencies if necessary or appropriate.
- Withdrawal of Consent
If you choose to withdraw your consent to our continued use and/or disclosure of your personal information, you may get in touch with our Data Privacy Officer as stated below. However, as mentioned above, we may not be able to provide our services to you.
- Update to Personal Information
When there is a change in your circumstances and your personal information has to be updated, please get in touch with our Data Privacy Officer as stated below. Additionally, should you have an account on the Online Store, please also update your personal information in your account.
- Access to Personal Information
Should you wish to access the personal information we have on you and to be informed as to its use and disclosure within the past year, you may send a request to our Data Privacy Officer as stated below. We reserve the right to charge a reasonable fee for processing your request.
- Protection of Personal Information
We make sure that the integrity, confidentiality, and security of your personal information are maintained and secured. We use computer systems housed in facilities with physical security measures in place, including limited access, locked fixtures with identifiable key holders, and user logs.
We retain your personal information for the period necessary to fulfill the purposes outlined above unless a longer retention period is required or permitted by law.
- Changes to Privacy Policy
As part of our efforts to review our processes, we may change this privacy policy to comply with government requirements, to improve security measures, to align with industry practices, or for any other legitimate purpose.
- Contact Information
If you have any questions, comments, or updates on the personal information you provided to us, you may get in touch with our Data Privacy Officer through the “Contact Us” page on the website.
By providing us your personal information, you are accepting the practices described in our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not provide us your personal information. However, as mentioned above, we may not be able to provide our services to you.